Here’s a link to the B of A FAQ’s which answers how people can initiate this option: https://prepaid.bankofamerica.com/EddCard/Program/FAQ#q8. Many users report their Bank of America (BofA) EDD accounts are closed and their debit cards are blocked. How do we know the COVID-19 vaccines are safe? If you have funds removed from your EDD debit card account, EDD said that action was made by Bank of America, not them. The letter was generated as soon as I hung up the phone,” said Erica Young. Bank of America first told Jesika the state had closed her account due to fraud, then told her all they could see was a freeze. Gov. But they say trying to get Bank of America to help is almost impossible. It doesn’t make sense to me. If you need a replacement card, click here. Bank of America has been pulling funds out of EDD accounts of thousands of workers who reported fraud on their cards. Everyone in the group lost their jobs because of the pandemic and depends on their unemployment benefits to survive. I don't know why they suspected fraud. Scammers went on to apparently hack EDD debit cards, swiping money from cards of citizens who need it the most. How jail inmates got $250K in EDD benefits, Woman watches via text as scammer drains EDD benefits, EXCLUSIVE: Here's how millions were stolen in CA EDD scam, Verizon debuts 5G Home for San Franciscans, EDD addresses improvement strategies, tax confusion, Translation of Japanese marriage certificate delays widow's benefits. Connect with friends faster than ever with the new Facebook app. I’m not gonna let it go,” said Erica Young. PO Box 15019. One EDD representative told her she must have mistyped her password multiple times. Bank of America offers retail bank services to individuals and businesses, including checking, savings, credit cards, mortgages and loans. Click!” said Kris Quinn. Once benefit payments have been deposited into your debit card account, EDD cannot remove the funds from the debit card. Then he got ripped off. Luis Harbottle told us he lost $1000. “It had been drained overnight, the day before rent was due,” said Suchomel. If you're enrolled in this security feature, we sent a notification to your registered device. The EDD cannot accept returned debit cards. Under the terms of the contract, funds on inactivated cards stay with B of A for more than a year before the card is closed and funds are returned to EDD in May of the subsequent year. The contract is set to expire in July 2021 and the EDD will be reviewing all options available when we solicit new proposals. They gave me a new claim number. 232. pmi remove problem 9. fraud and misrepresentation, abuse of customers 131. If you lost your EDD Debit Card, contact Bank of America as early as possible in the application process to request a replacement card before your first payment. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. You have a couple options to request a new card: Visit Replace my Card on the Bank of America website. We have increased our call center staffing for our pre-paid cards nearly 20-fold since the pandemic began and continue to add staff to serve people calling in. “The letter was dated the 20th, I didn’t make the initial claim until the 19th, so nothing was investigated. The amount of unemployment funds stolen from California taxpayers in 2020 may total more than $8 billion -- four times higher than estimated just one month ago. “I sort of shouted out, oh my god, almost all of my unemployment has been hacked!”. “I think that’s part of the reason California is pushing people into using the cards rather than using direct deposit,” said Saunders. Paula Xiao told us her mother lost $4806 and Paul Camera told us he lost $5,998. “Can I put you on hold? The Bank of America sent me letters saying they are restricting my accounts in 20 days and closing them in 30 days. Banks, including Bank of America, cannot and do not provide personal account or address information to the IRS. Rent is coming up soon, I work in the food industry, so I got hit hard,” said Lieza Sy. All Rights Reserved. Bank of America EDD Card Customer Service: 800-432-1000; Bank of America Card Lost: 1-866-692-9374; More About Bank Of America. If you return a card to the EDD, we will forward it to Bank of America. “They can’t just deny claims that they know are probably fraudulent,” said Lauren Saunders with the National Consumer Law Center. But when you have an institution as large as Bank of America and they’re refusing to do anything about it and the state is aware of it too, I just don’t think that’s fair,” said Erica Young. Saunders says the real problem is forcing people to use the debit card that, as we have reported, does not have a security chip. New drive-thru vaccination site opens in Marin Co. SF school board pauses renaming its 44 schools, Drive-by shooting suspect of emergency responders charged with murder, 3.7 preliminary magnitude quake strikes near Gilroy. For instance, claimants can set up their account up so that, once EDD transfers funds to their card, rather than load the card, Bank of America deposits it into the claimants bank account. Its operation dates back to 1904 and at that time was established as the Bank of Italy. Statement from Bank of America (William Halldin): Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California. … The Employment Development Department’s exclusive contract with Bank of America may have something to do with it. Express mail. Thousands Are Being Stolen from Bank of America Accounts, and EDD … It’s a horrible situation,” said Tina Lee. “It absolutely feels like we are being treated like second-class citizens.”, ALSO READ: Outrage Mounts After Bank Of America Denies Claims From Victims Of EDD Bank Card Scammers. She says she was on hold for hours, two days straight, before she was finally able to file a claim. Apparently the EDD has it set up so that you only will receive notice from them via UI Inbox, email or postal service within 5-7 business days of your account being closed, which is why so many of us seem to have been blindsided. Bank of America - b.o.a. Victims Of Bank Of America EDD Debit Card Fraud Tell Stories Of Fake Charges, Long Waits, Closed Claims – CBS San Francisco sanfrancisco December 22, 2020 San Francisco (KPIX) —KPIX learned that lawmakers plan to call Bank of America in January to ask questions about large-scale fraud, including unemployed debit cards. The Bank of America is considered as one of the biggest banks in the US together with JPMorgan Chase, Citi group and Wells Fargo. Since then, we have received more than 60 emails from people who say their EDD debit card was hacked and they lost thousands of dollars. Copyright © 2021 KGO-TV. How did California handle its unemployment crisis compared to other states? “I know I am not exempt from fraud, I know it’s just the time we are living in people are going to get more desperate. But victims say that too seems to go nowhere. “It’s unfair because I’m a single mother. VICTORVILLE, Calif. (KGO) -- Brian Bolik lives in Victorville and has, like so many others, been receiving unemployment benefits. 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Who qualifies for working from home tax deductions? “Bank of America isn’t taking this seriously,” said Suchomel. Show full articles without "Continue Reading" button for {0} hours. Tina Lee lost $2000, in two transactions of $1000 each. Like us on Facebook to see similar stories, Alabama plane crash: Two killed in a military plane crash near Montgomery, Republicans failing to toe the Trumpist line feel wrath of their state parties. Instead, days after filing claims, they say they got letters that say, “The above listed claim has been closed.”. “On the phone on hold two to three hours, click, call again,” said Maria Ramirez. EDD told us if the fraud is happening on the card, then it is up to Bank of America to resolve it and pay victims back. Others will receive paper checks or prepaid debit cards in the mail, at the address that the IRS has on file for that individual. If you do not provide this information to the FDIC access to your insured funds will be delayed. But when we asked Bank of America about that, the answer came back, “No comment.”. “And they have cameras on those ATM machines,” said Lieza Sy. “How did I make two transactions in San Diego and Arizona within minutes of each other?” asked Heath Medeiros. Microsoft and partners may be compensated if you purchase something through recommended links in this article. I will get my money back. Wilmington, DE 19884-2332 I called the phone number on the letters, but only an answering machine says "this is the closure department and this was done for … We encourage anyone with a claim to contact us and provide supporting documents, if possible, so we can review their situation as quickly as possible. Outrage Mounts After Bank Of America Denies Claims From Victims Of EDD Bank Card Scammers, https://prepaid.bankofamerica.com/EddCard/Program/FAQ#q8. Users are also annoyed over the customer service at the Bank of America (BofA) as most of them are said to be kept on hold for long hours on the call. And they say once you do get through, Louis Harbottle says, “Basically what they do is try to make you feel guilty saying no this is a valid withdrawal.”. Historic SF Victorian home moves to new location, Nurse caring for COVID patients in SF has memorabilia stolen. Both are indirect subsidiaries of Bank of America Corporation. If your EDD debit card has been hacked send us an email and we will submit your name as well. In Covant's case, he reported his original EDD debit card … EDD has not contacted me at all about this and my UI … If you have a debit card, though, you can arrange for your benefits to be deposited directly into your bank account automatically. Bank Of America Freezes EDD Accounts Of Nearly 350,000 Unemployed Californians For Suspected Fraud LOS ANGELES (CBSLA) — Thousands of Californians who get their EDD benefits through Bank of America debit cards are struggling to get answers after the bank froze nearly 350,000 accounts due to suspected fraud. In October, EDD, working with Bank of America who issues the … Another told her she needed to reverify her identity. In the event Bank of America, N.A. Two charges, one for $1500 at Neiman Marcus and another for $1200 at the online luxury vendor Intermix had wiped out her account. (You can skip down to paragraph in bold if you don't want to read everything.) If you lose your card or someone uses your EDD Debit Card without your permission, it is important that you contact Bank of America EDD Debit Card Customer Service at 1.866.692.9374. closed my credit card account; Bank of America - bad customer service; ... edd debit card 7. closed my account for no reason 59. property claims 48 - life insurance scam 29. scam and abuse! “I just wanted to say that to all of you don’t give up, there is protection under that Visa logo that Bank of America puts on that prepaid card. US inches closer to 500,000 confirmed COVID-19 deaths, FAA orders United to inspect Boeing 777s after emergency, Texans in desperate need of blood, Red Cross calls for donations, SF shops take big hit due to canceled Chinese New Year Parade, Woman who lived through 1918 pandemic gets COVID vaccine, Is the California Dream still alive? So it’s profitable for both Bank of America and EDD. Suchomel reached out to KPIX after seeing our previous reports about others caught in the very same predicament. However, this service is not available without having a card. “I actually called this morning at 7 a.m. So far, 13 got their money back. EDD said it has no direct access to debit card … She says the California Employment Development Department may be doing a run around federal law by offering only paper checks as an alternate, but not allowing direct deposit, something most other states offer. I have a son,” said Erica Young. Direct deposits are posted for … A Bank of America representative told him: "There was no investigation done because once we received the claim, EDD gets the alert there is a claim going on. Clients can review their account balances and transactions, deposit checks and tranfer money through online banking and mobile banking apps for iPhone, iPad, Android, Windows Phone, Blackberry, Kindle Fire and other mobile operating systems. Insurance Products are offered through Merrill Lynch Life Agency Inc. (MLLA) and/or Banc of America Insurance Services, Inc., both of which are licensed insurance agencies and wholly-owned subsidiaries of Bank of America Corporation. Bank of America’s letter goes on to say “you may request that we re-open your claim.”. “I sent them my police report and the FTC report, receipts I used the same day they were withdrawing in a different city,” said Maria Ramirez. Bank of America once again turned down our request for an interview. Attn: Payment Processing. Bank of America. “I don’t even understand why Bank of America has this long standing contract with EDD. Send your overnight credit card payment to: Bank of America. It’s a revenue-sharing agreement, in which EDD gives the bank the taxpayer funds to distribute and the bank in return pays EDD for the privilege of handling the money. 1000 Samoset Drive. Bank of America tells KGO-Tv it is removing funds from some EDD accounts due to suspicious activity on the cards. BofA users face ‘EDD card blocked, account closed’ issues. I’m not going to stop. SACRAMENTO, Calif — California lawmakers held a hearing today to question both the Employment Development Department (EDD) and Bank of America for the first time since the pandemic began. So, we invited them to a group interview. Wilmington, DE 19850-5019. A series of weekend calls did nothing to clear things up. But what use is that if we can’t even check the status of that claim?” said Paula Xiao. Bank of America, says Bank of America never secured the cards with chip technology, and failed to prevent data breaches to secure millions in unemployment benefits. Last week I noticed my EDD debit card wasn't working, so I called Bank of America and they said the EDD office closed the account because of fraud, so I need to talk to EDD to get it fixed. The bank won’t tell us how many customers are affected, how much has been stolen or when if ever victims will get their money back. I have the actual answer!!! “I actually went into the bank myself twice to try to get help in person and they were like oh don’t talk to us! We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits. Many times disputed charges are legitimate charges that customers may not recognize or remember (you can sign in to Online Banking and view details of your specific credit card transactions on the Activity tab of your account).. Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. They automatically close it, … So, imagine how it feels once you finally have money coming in, to see it all stolen away. Credit card payments. Close. “We can see it happened at two ATMs, miles away from me in the middle of the night,” said Kris Quinn. KPIX was the first to expose what appears to be a massive fraud problem involving the use of unemployment debit cards issued by Bank of America. EDD said you should call Bank of America at the number on the back of your card (1-866-692-9374) to resolve the situation. First we asked how much money they have lost. She’s still fighting to get all her money back. Call the number on the wall,” said Tina Lee. “I’m a widow I have three kids. Since then, we’ve received even more emails, everyone desperately crying out for help. Your new card will arrive 7 to 10 business days from the order date. Under the terms of the contract, funds on inactivated cards stay with B of A for more than a year before the card is closed and funds are returned to EDD in May of the subsequent year. SAN FRANCISCO (KPIX) – Fighting to get unemployment compensation has been hard enough for so many since the pandemic. “What California does is really force people into these cards, where under the law, you have the right to choose how you receive your unemployment benefits,” said Saunders. Verify your identity in the app now to sign in to Online Banking. If you have funds removed from your EDD debit card account, EDD said that action was made by Bank of America, not them. Despite providing evidence, victims say Bank of America did nothing for them. Funds from potentially fraudulent accounts currently remain with B of A. Under the terms of the contract, funds on inactivated cards stay with B of A for more than a year before the card is closed and funds are returned to EDD in May of the subsequent year. KPIX has been giving the names of victims that have contacted us to Bank of America. A federal lawsuit claims Bank of America, despite required by its exclusive contract with the EDD to provide secure accounts for the processing of unemployment benefits, didn’t use an array o… There are some limited direct deposit options available under the existing contract, and the contract did contemplate EDD transitioning to direct deposit during the term of the contract. Gavin Newsom's office said it was working with Bank of America and EDD to check on the fraud claims, though it could not immediately confirm the $2 billion figure released by the bank. The reason why accounts are frozen is due to EDD and Bank of America fighting fraud. The victims believe all of the transactions had obvious red flags. Brooke Suchomel described her reaction a few weeks ago when she went online to check her Bank of America EDD card balance.

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